Privacy Policy

1. Introduction

Comfortable Coping is committed to protecting the privacy and confidentiality of personal and health information collected through our Child Life Therapy services. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how we collect, use, disclose, and store personal information.

We understand the sensitivity of working with children and families and are committed to maintaining the highest standards of privacy and ethical care.

2. What Information We Collect

We may collect the following types of information:

Personal Information

Child’s name, date of birth, gender
Parent or guardian’s name and contact details
Address, phone number, email
Medicare or private health insurance details
Emergency contact information

Sensitive (Health) Information

Medical and psychological history
Developmental assessments and observations
Therapy notes and progress reports
Referrals and reports from other professionals (with consent)
School or educational records (with consent)

We only collect personal information that is necessary to provide high-quality Child Life Therapy services.

3. How We Collect Information

We may collect information:

Directly from you (parent or guardian) via intake forms, phone calls, or emails
From your child during sessions
From other healthcare or educational professionals (with your consent)
Through our website (if applicable), including online forms or appointment bookings.

4. Why We Collect Personal Information

We collect and use your and your child’s information to:

Provide Child Life Therapy and support services
Develop and implement individualised therapeutic plans
Communicate with parents or legal guardians
Liaise with other professionals (e.g. GPs, paediatricians, schools) where appropriate and authorised
Manage administrative tasks (e.g. bookings, billing, insurance claims)
Meet legal, ethical, and regulatory obligations

5. Disclosure of Information

We will not disclose your child’s personal or health information without your consent unless:

It is required or authorised by law (e.g. child protection, court orders)
There is a serious threat to your child’s health or safety, or the health or safety of another person
It is necessary to report concerns under mandatory reporting obligations (e.g. suspected child abuse or neglect)

With your written consent, we may share information with:

Your child’s medical or mental health providers
School staff or allied health professionals
Legal guardians or other individuals authorised by you

6. Storage and Security of Information

We take reasonable steps to protect all personal and sensitive information from:

Unauthorised access or disclosure
Misuse, loss, or destruction

Information is stored securely in both physical and electronic formats. Access is restricted to authorised personnel only. When no longer required, information is securely destroyed or de-identified in accordance with legal obligations.

7. Access and Correction of Information

You have the right to:

Request access to your child’s personal information
Request corrections if you believe the information is inaccurate, incomplete, or out of date

Requests can be made in writing to our contact details listed below. We will respond within a reasonable timeframe. In some cases, we may need to refuse access (e.g. to protect the child’s wellbeing), and we will explain why.

8. Use of Our Website and Electronic Communication

If you use our website or contact us electronically:

We may collect personal data such as names and contact information via forms
Website traffic may be tracked using cookies or analytics (you may disable cookies in your browser)
Electronic communications (e.g. email or text) are not fully secure; we will take precautions but recommend limiting sensitive content unless a secure method is used

9. Third-Party Services

Where we use third-party platforms (e.g. online booking or telehealth systems), we ensure they comply with Australian privacy standards. However, we are not responsible for the privacy practices of external providers. We recommend reviewing their privacy policies where applicable.

10. Complaints and Concerns

If you have a concern about how your or your child’s information has been handled, please contact us directly. We take all privacy concerns seriously and will respond promptly.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website or by request at our office. Significant changes will be communicated directly to clients where appropriate.

12. Contact Us

If you have questions, concerns, or would like to access your information, please contact:

Comfortable Coping
Attention: Keaton Daya
Phone: +61432899936
Email: comfortablecoping@gmail.com