Accessibility Statement

​Our Commitment to Accessibility

At Comfortable Coping, we are committed to ensuring that every child and family has access to our Child Life Therapy services in a way that meets their individual needs. We recognize that children and families may have varying abilities, and we strive to create a welcoming, inclusive, and accessible environment for all.

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Our goal is to comply with the Disability Discrimination Act 1992 (DDA) and other relevant laws to ensure equal access and opportunity for all clients, regardless of physical, sensory, cognitive, or emotional needs.

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Physical Accessibility

Our therapy rooms and offices are designed with accessibility in mind, including:

• Accessible Restrooms: We have accessible toilets that comply with Australian standards for individuals with disabilities.

• Parking Spaces: Accessible parking spaces are available near the entrance for individuals with mobility needs.

• If you have any specific requirements related to physical access to our facilities, please let us know, and we will work to accommodate your needs.​

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Communication Accessibility

We strive to ensure that all communications with families, including appointments, billing, and therapy-related updates, are accessible. We provide various means of communication:

• Alternative Formats: We can provide documents, forms, and information in alternative formats upon request, including large print, audio, or electronic formats.

• If you require communication support, please contact us prior to your appointment to make arrangements.

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Website Accessibility

We are committed to making our website accessible to individuals with disabilities. Our website is designed to be compatible with screen readers and other assistive technologies. We aim to ensure that:

• Text is clear and easy to read

• Images have alt text for accessibility

• Links are descriptive and easy to navigate

• Forms are simple and include clear instructions

• If you experience any difficulty accessing our website or have suggestions on improving its accessibility, please reach out to us at info@comfortablecoping.com.au

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Telehealth Services

• We offer telehealth (online therapy) as an alternative to in-person sessions, providing flexibility for families who may have accessibility challenges with travel, mobility, or time constraints.

• Video and Audio Accessibility: Our telehealth platforms are compatible with various assistive technologies. If you have specific requirements (e.g., captioning), please let us know in advance.

• Device Compatibility: Our services are available on a range of devices, including smartphones, tablets, and computers. We can assist with setting up the platform if needed.

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Support and Assistance

• If you have any questions, concerns, or accessibility requests, we encourage you to contact us prior to your visit or session. We will work with you to ensure that all necessary accommodations are provided so that your child’s therapy experience is comfortable and effective.

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Contact Details for Accessibility Inquiries:

• Phone: +61432899936

• Email: comfortablecoping@gmail.com

• Mailing Address: 1 Jeenga Place, Sylvania, NSW 2224, Australia

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Feedback and Continuous Improvement

• We welcome your feedback on how we can improve the accessibility of our services. Your input helps us to continuously improve and ensure that our practice remains inclusive for all families. Please feel free to contact us with any suggestions or concerns.

• We are dedicated to fostering an environment of inclusivity and equal opportunity, where every child and family can access the support they need to thrive.